客服轉接Customer Service Transfer

客服總機 — 問哪個部門、被轉接、被掛電話再打。

📜 Dialogue · 對話腳本

Phone & Video Calls

Thanks for calling. How can I direct your call?

感謝來電。要轉到哪?

Hi, I'm calling about a billing issue.

嗨,我打來問帳單問題。

Transferring you to billing. Please hold.

轉接到帳務部。請稍等。

Thanks. If we get disconnected, can I call back?

謝謝。如果斷線可以再打嗎?

Yes — same number, just ask for billing.

可以 — 同個號碼,直接說帳務部。

6 expressions to remember

direct your call

轉接電話

billing issue

帳單問題

transferring you to

幫您轉接到

please hold

請稍等(別掛)

get disconnected

被斷線

ask for

找(某部門)