Lesson 10 · Chapter II
正式投訴Formal Complaint
已經請了好幾次都沒改善 — 升級到 manager,要求補償。
📜 Dialogue · 對話腳本
Hotel Stay
Y
Hi, I'd like to speak with the manager. I've had repeated issues with my room.
嗨,我要找經理。我房間問題一直沒解決。
A
I'm so sorry. Could you walk me through what happened?
非常抱歉。可以說明一下狀況嗎?
Y
The AC was broken for two nights. I called three times before it was fixed.
冷氣壞了兩晚。我打了三次才修。
A
That's unacceptable. We'll refund one night and give you complimentary breakfast.
這不應該。我們退一晚並招待您早餐。
Y
Thank you — I appreciate the response.
謝謝 — 你的處理我滿意。
📝 Key Phrases · 重點片語
6 expressions to remember
speak with the manager
找經理 / 跟經理談
repeated issues
一再發生的問題
walk me through
說明 / 帶我了解
unacceptable
不能接受
complimentary
招待 / 免費
appreciate the response
處理我滿意