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飯店入住 · 旅行 — 一句一句跟著範本唸,系統會給你打分。
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Y
Line 1 · You
Hi, I'd like to speak with the manager. I've had repeated issues with my room.
嗨,我要找經理。我房間問題一直沒解決。
A
Line 2 · Agent
I'm so sorry. Could you walk me through what happened?
非常抱歉。可以說明一下狀況嗎?
Y
Line 3 · You
The AC was broken for two nights. I called three times before it was fixed.
冷氣壞了兩晚。我打了三次才修。
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Line 4 · Agent
That's unacceptable. We'll refund one night and give you complimentary breakfast.
這不應該。我們退一晚並招待您早餐。
Y
Line 5 · You
Thank you — I appreciate the response.
謝謝 — 你的處理我滿意。