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Y

Line 1 · You

Hi, I'd like to speak with the manager. I've had repeated issues with my room.

嗨,我要找經理。我房間問題一直沒解決。

A

Line 2 · Agent

I'm so sorry. Could you walk me through what happened?

非常抱歉。可以說明一下狀況嗎?

Y

Line 3 · You

The AC was broken for two nights. I called three times before it was fixed.

冷氣壞了兩晚。我打了三次才修。

A

Line 4 · Agent

That's unacceptable. We'll refund one night and give you complimentary breakfast.

這不應該。我們退一晚並招待您早餐。

Y

Line 5 · You

Thank you — I appreciate the response.

謝謝 — 你的處理我滿意。